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When it comes to insurance there is a general lack of knowledge and information, says Lori Humphrey, Regence’s customer service operations manager. "What we really focus on is trying to educate our customers," she says. "If I.
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And while customer satisfaction may be a valuable metric when buying a car or cellphone, it’s of questionable use in healthcare. Few patients are medical.
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“Insurance companies and credit unions are joining the troubling trend of deteriorating customer satisfaction that we’ve seen throughout. and 68 for Bank of America (down 1). The top-rated super-regional bank was Regions Financial.
But wherever one reads of a car rated No. its Nissan Maxima ranked highest among models. Small Sub-Categories The rankings also permit some skew. Cadillac was indeed the highest-ranked domestic brand in the customer.
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When it comes to satisfaction with the new-car buying process, U.S. consumers rank European brands the best in the industry. when dividing a customer’s time between a salesperson, product specialist, and the finance and.
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